Cookie Policy

INFORMATION NOTE ON COOKIES

Cookies are information often containing a unique anonymous identification code. They are sent to the browser by a web server and subsequently memorized on the hard disk of the user’s computer. If you connect to the web site again, the cookies are then reread and recognized by the web site that sent them. They are required mainly to make web sites work, or perform better, and to provide business and marketing information to the web site owner.

The cookies used on our web site are based on the categories devised by the International Chamber of Commerce. In particular they are:

1. Strictly necessary cookies: These are essential to allow you to surf our site and use its various functions. Without them it is not possible to use the search, comparison or purchase services, or any of the other services available on the web site.
These cookies do not gather information on you that could be used for marketing purposes or keep track of your movements on the web. It is necessary to install these cookies in order to use the site. If you block them, the site will not work. It is not necessary to allow these cookies because they are indispensible to provide the requested services.

2. Performance cookies: These collect information on how the web site is used, the pages visited and any errors that may occur when surfing. We also use these cookies to recognize the site that sent you to our web site. These cookies do not gather information that could identify your computer. All information collected is anonymous and used to help us improve web site performance. Therefore, our cookies do not contain personal details. In some cases, some of these cookies are managed on our behalf by third parties. However, they are not permitted to use them for different ends to those listed thus far. If you use our web site, you accept use of this type of cookie. If they are blocked, we cannot guarantee that our web site will work properly.

3. Functionality cookies: These are used to make it easier to move around the site, to memorize the settings that you have chosen and to provide you with personalized functions. You accept use of these cookies if you select personalized settings and options. In some cases we can authorize advertisers or third parties to insert cookies on our web site to offer you personalized contents and services. In any case, if you use our web site, you accept use of this type of cookie. If they are blocked, we cannot guarantee that our web site will work properly.

4. Targeting cookies: These are used to gather useful information to show you specific adverts of interest to you. These cookies allow you to share our site and click on “Like” on social networks like Facebook.

The duration of our cookies can vary. In particular, there are session cookies: that is, cookies that are only valid for a single search or web surfing session and vanish when the browser is shut down, and persistent cookies of variable duration. The maximum duration of some cookies in this second category is 5 years.

Because of the particular structure of our web site, if you block the cookies you will not be able to surf it or use our services.

Nevertheless, we inform you that there are various ways of managing cookies. By changing the browser setting, you can block cookies or decide to receive an alert before accepting one.

Privacy policy and privacy statement about personal data processing

1. Windfishpro Travel, S.L., acknowledges the importance of protecting the privacy and rights of Users using its Website and Service. Internet is potentially a very powerful tool for the circulation of personal data; Dakhla Kitesurf Hotels is seriously committed to complying with the regulations on personal data protection and security in order to guarantee the Users’ safe, controlled and confidential netsurfing.

This Privacy Statement may be amended in the future to ensure ongoing compliance with all applicable regulations in the event of their amendment or update.

Users are invited to read carefully the rules applied by the company to collect and process personal data and to continue to provide a satisfactory service.

2. This Privacy Statement, which is in accordance with personal data protection rules, describes the methods applied by the company to manage and process the personal data of:
(i) Users who consult and use the Website, and
(ii) Users who use the Service.
Users are required to supply accurate, correct and updated personal data in order to establish and manage their contractual relationship with the Data Controller and to duly purchase the selected tourist service. Users acknowledge that the supply of inaccurate, incorrect and not updated personal data prevents the Data Controller from supplying its services.
Pursuant to the applicable data protection law, Users are hereby informed that their personal data is stored and processed by Dakhla Kitesurf Hotels according to the methods and for the purposes listed below, in accordance with the methods and purposes allowed by the applicable data protection law.
3. The Data Controllers are Windfishpro Travel, S.L. (hereinafter, “Dakhla Kitesurf Hotels” or “Data Controller”) and the companies that are controlled thereby or affiliated thereto or that are within Dakhla Kitesurf Hotels (hereinafter, “Data Controllers”). The full and updated list of companies controlled by and affiliated to Dakhla Kitesurf Hotels may be requested by sending an email to info@dakhlakitesurfhotels.com
4. Users’ personal data is collected:
– from Users, via their direct electronic supply through the filling in of the registration form in the Website or on the phone. This data includes Users’ name, surname, address, e-mail address, telephone number etc., which is necessary for the purposes of selecting and purchasing a Flight, a Hotel or another tourist service and for the additional purposes provided for in these terms and conditions.
– via the computer systems and software procedures used for the operation of the Website in the course of their normal operation, in an implicit manner, as a result of the use of Internet communication protocols. This information is not collected to be associated with identified Users; yet, it is such that, as a result of its processing and association with data held by third parties, it might lead to the identification of Users. This category of data includes IP addresses or domain names of computers of Users connecting to the Website, the URIs (Uniform Resource Identifier) of the resources requested, the hour of the request, the method used to submit the request to the server, the size of the file received in response, the number code indicating the status of the response given by the server (successful, mistake, etc.) and other parameters related to Users’ operating systems and computer environments. This data is used only to obtain anonymous statistical information on the use of the Website and to verify its proper operation. The data may be used to establish liability in case of potential computer crimes damaging the Website.
– by the Website via cookies. Cookies are information often containing a unique anonymous identification code. They are sent to the browser by a web server and subsequently memorized on the hard disk of the user’s computer. If you connect to the web site again, the cookies are then reread and recognized by the web site that sent them. They are required mainly to make web sites work, or perform better, and to provide business and marketing information to the web site owner.
The cookies used on our web site are based on the categories devised by the International Chamber of Commerce. In particular they are:
1. strictly necessary cookies: These are essential to allow you to surf our site and use its various functions. Without them it is not possible to use the search, comparison or purchase services, or any of the other services available on the web site.
These cookies do not gather information on you that could be used for marketing purposes or keep track of your movements on the web. It is necessary to install these cookies in order to use the site. If you block them, the site will not work. It is not necessary to allow these cookies because they are indispensible to provide the requested services.
2. performance cookies: These collect information on how the web site is used, the pages visited and any errors that may occur when surfing. We also use these cookies to recognize the site that sent you to our web site. These cookies do not gather information that could identify your computer. All information collected is anonymous and used to help us improve web site performance. Therefore, our cookies do not contain personal details. In some cases, some of these cookies are managed on our behalf by third parties. However, they are not permitted to use them for different ends to those listed thus far. If you use our web site, you accept use of this type of cookie. If they are blocked, we cannot guarantee that our web site will work properly.
3. functionality cookies: These are used to make it easier to move around the site, to memorize the settings that you have chosen and to provide you with personalized functions. You accept use of these cookies if you select personalized settings and options. In some cases we can authorize advertisers or third parties to insert cookies on our web site to offer you personalized contents and services. In any case, if you use our web site, you accept use of this type of cookie. If they are blocked, we cannot guarantee that our web site will work properly.
4. targeting cookies: These are used to gather useful information to show you specific adverts of interest to you. These cookies allow you to share our site and click on “Like” on social networks like Facebook.
The duration of our cookies can vary. In particular, there are session cookies: that is, cookies that are only valid for a single search or web surfing session and vanish when the browser is shut down, and persistent cookies of variable duration. The maximum duration of some cookies in this second category is 5 years. Because of the particular structure of our web site, if you block the cookies you will not be able to surf it or use our services.
Nevertheless, we inform you that there are various ways of managing cookies. By changing the browser setting, you can block cookies or decide to receive an alert before accepting one.
You can eliminate all the cookies installed in the cookie folder of your browser. Each browser has a different procedure for managing settings. Here are the specific instructions for each browser:
MICROSOFT WINDOWS EXPLORER: http://windows.microsoft.com/en-us/windows-vista/block-or-allow-cookies
GOOGLE CHROME: https://support.google.com/chrome/answer/95647?hl=en&p=cpn_cookies
MOZILLA FIREFOX: http://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences?redirectlocale=en-US&redirectslug=Enabling+and+disabling+cookies
APPLE SAFARI: http://www.apple.com/support/?path=Safari/5.0/en/9277.html
If you do not use any of these browsers, you can use your browser’s “Help” button to find out where you can find these settings.
5. Users’ personal data will be processed by hand or by using electronic means that are such as to ensure, in relation to the purposes for which such data is communicated and collected, data security and confidentiality, as well as to prevent unauthorized access to such data, for the time strictly necessary to achieve the purposes of its collection.
6. Data will be processed at the legal and operational headquarters of the Data Controllers and at the server farm of Dakhla Kitesurf Hotels Group in Haarlem, The Netherlands, and at the offices of the parties to which such data may be communicated.
7. Apart from the above specifications on navigation data, Users’ personal data will be used for the following purposes:
A. for data collection, storage and processing for the purposes of establishing and managing, in operational and administrative terms, the contractual relationship connected to the supply of the Service B. to send communications by email, phone or SMS on the contractual relationship, including communications relating to the good progress thereof; C. to comply with statutory or regulatory obligations; D. for data collection, storage and processing to carry out anonymous and/or aggregate statistical analyses; E. Sending by Dakhla Kitesurf Hotels, in cases permitted by law and except if refused by the user, of publicity material by email or other equivalent electronic communication medium, regarding products or Services analogous or similar to the Services or products offered on the website; F. subject to letter E) above and only upon the User’s prior express consent, to send by e-mail, telephone, mail, SMS or MMS the best travel/leisure deals and deals for other services supplied by the Data Controllers themselves or their commercial Partners operating in Tourism, Leisure, High Tech, Fashion, Furniture, Consumer products, Food & Beverage, Finance, Banking, Insurance, Energy, Environment, Communications, Media, Entertainment, Real Estate, Pharmaceuticals, Automobiles, Clothing and Textiles, Training, Energy, Publishing, ICT, Retail, Sports, Telecommunications, and Services in general.
8.Should the User refuse to supply his personal data, he may not obtain the services required in relation to the purposes set out in points A) and B) of Article 7; in addition, the Data Controller may be prevented from supplying the Service correctly and from complying with its contractual obligations set out in the terms and conditions. Data processing for the purposes set out in points A), B), C) D) and E) of Article 7 does not require the consent of the person concerned. The supply of personal data for the purposes set out in point F) of Article 7 is optional. Data processing for the purposes set out in point F) of Article 7 requires the consent of the person concerned. The User’s refusal to supply his data or to give his consent to these purposes signifies that, subject to letter E), the Data Controllers will be unable to send their deals referred to in letter F) of Article 7 to the User.
9. The Data Controller will make sure that all personal data supplied thereto is not disclosed and is processed in such a way as to guarantee its security and confidentiality, as well as to prevent unauthorized access thereto. All personal data and information provided by Users may be communicated, for the purposes set out above, to the following categories of parties:
– the company’s employees and/or collaborators who assist and advise the Data Controller on Administration, Products, Legal Affairs, Customer Care, Information Systems, as well as those in charge of maintaining the company’s network and hardware/software equipment;
– airlines, hotels, car hire firms, insurance companies, Tour Operators and all other parties to whom data communication is necessary for contract performance. Please note that airline companies are required, in accordance with the regulations introduced in the US and in other countries, to allow the customs and border authorities to have access to flight passenger data. Therefore, information on Users and their travelling collected by Dakhla Kitesurf Hotels may be communicated thereby to the competent authorities of the countries touched by Users’ travel itineraries, if so required by industry standards.
– parties whose right to access data is recognized by statutory provisions or by orders issued by the competent authorities;
– parties that are delegated and/or appointed by the Data Controllers to carry out activities related to Service supply.
The list of the names of the parties to whom Users’ personal data may be communicated is available at Dakhla Kitesurf Hotels, by writing to info@windfishpro.com
10. By sending a written request to the Data Controller, the User may: (i) obtain from the Data Controller confirmation of the existence of his personal data; (ii) obtain information about the source of his data, the purposes and methods of data processing and the logics applied where data is processed by electronic means; (iii) obtain the details of the Data Controller and of the Data Processors, if any; (iv) obtain information about the parties or categories of parties to whom his personal data may be communicated or who may become aware thereof in their capacity of designated representative in the Country, data processors or people in charge thereof; (v) obtain the cancellation, transformation into an anonymous form or blocking of data processed against the law, and the updating, correction or, if interested therein, integration of his data and (vi) obtain a certification that the operations referred to in point (v) above have been brought to the knowledge, even as regards their content, of those to whom such data has been communicated or spread, unless this proves impossible or involves a manifestly disproportionate use of means when compared to the right being protected; (vii) object to data processing, in whole or in part, for legitimate reasons; (viii) object to data processing for the sending of advertising or direct sales material or for market surveys or commercial communications. The above requests must be sent to Dakhla Kitesurf Hotels’s address info@dakhlakitesurfhotels.com By sending an express written request by e-mail, the User may also obtain the correction of any incorrect or inaccurate personal data or obtain its cancellation to the extent permitted by law. In order not to receive any further commercial or promotional offers from the Data Controllers, the User, in addition to exercising the above rights, may also follow the simple procedure activated by the link “unsubscription” that is available in all commercial communications sent by the Data Controllers.
© 2014 – Windfishpro Travel, S.L. – All rights reserved.